What's your #1 tip when dealing with clients?
Listen to what they're saying. If they know you care, they will trust you. If they trust you, they will refer people to you. If they refer people to you, your business will grow organically.
What is your most memorable experience as a business owner in France?
At one point I was running two businesses. I commercialized Murano glass jewelry before working seriously in business development in nutrition. One of my customers had a daughter with celiac disease. The day she bought a pair of earrings for her daughter to cheer her up was the day I quit. I knew a pair of earrings wouldn't truly help her daughter. Nutrition could. It was a no brainer to me.
What do you enjoy most about what you do?
The best thing about my job is the people. I meet so many and from all walks of life. Everyone has their own story. Most come to me because they have tried a lot of other things to feel better or to find another way to work. When I can help someone with MS or cancer or a sports person feel and live better,it is priceless. One woman came to me to help her work from home because she had a very ill child. She had given her whole life to her salaried position, which she lost because her child was often sick. Both of them saw huge changes in their well being and the mom learned a new way to work. She had to learn to use an agenda because her whole life was stuck up on her fridge between prescriptions and doctors appointment. This woman now has several partners working with her. It's changed her future.
What do you do to switch off from your business?
I have 6 kids and 7 grandkids that keep me busy. Changing diapers, playing games and camping help me to unplug especially when there is no network. Oh, I have a dog too. A big one. That needs a lot of walks.
What advice would you give to someone starting out in business in France?
Don't give up. Unless it hurts your family life.
What's the best book you have ever read?
Endless Referrals by Bob Burg is good for perpetuating your business.
Feel the Fear and Do It Anyways by Susan Jeffers is changing my life right now.
A penguin walks through your front door wearing a sombrero. What does he say and why is he there?
"Where's the guacamole? I wanna chill with my cool friends at the South Pole in style, muchachos!"
To find out more about Shelby Hill visit her about me.com